FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary by region: EU 3–5 business days, UK 4–7 business days, US 7–14 business days.

Do you ship internationally?
Yes — we ship to the EU, UK, and US. Shipping costs and any applicable duties are calculated at checkout.

Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with a tracking link.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us at the link below to initiate a return.

My item arrived damaged — what do I do?
We're sorry to hear that. Please reach out via our Contact page with a photo of the damage and your order number, and we'll make it right.

Products

How do I use the ice roller?
Store your ice roller in the freezer for at least 2 hours before use. Gently roll over cleansed skin in upward and outward motions for 5–10 minutes to depuff and soothe.

How do I clean my jade roller or scalp massager?
Wipe with a damp cloth after each use. Avoid submerging in water. Store in a cool, dry place away from direct sunlight.

Are your products suitable for sensitive skin?
Yes — our tools are designed to be gentle and non-irritating. If you have specific skin concerns, we recommend consulting your dermatologist.